Refund Policy

• Coins are used to unlock full Saju results, ask follow-up questions on a result, and ask one question a day. The amount needed is shown before you use them.
• Coins are saved to your logged-in account and never expire. They can't be transferred to another account or exchanged for cash.
• If it's been 7 days or less since you added coins and you haven't used any of them, you'll get a full refund.
• If you've used some of your coins, we'll refund the remaining coins from that purchase based on its actual unit price (amount paid ÷ coins received). Bonus coins aren't included in the refund.
• Coins received as a signup gift, attendance reward, or friend invite reward aren't eligible for refunds.
• If an answer couldn't be generated, or your question wasn't related to your result and wasn't answered, no coins are deducted.
• Previously purchased question credits have been converted to 30 coins each, and passes to 290 coins each, and added to your account.

• You used coins but didn't get your full results (your coins will be returned)
• Coins were charged twice for the same result
• Part of the result is missing or displayed incorrectly due to a system error
• You haven't used your added coins and it's been 7 days or less since you added them

• Simple change of mind after unlocking full results with coins, like not liking the content (coins used for that result)
• You received a result based on an incorrect birth date you entered (you can check the name and result in the free version first)

Under Article 17, Section 2, Item 5 of the Act on Consumer Protection in Electronic Commerce, withdrawal may be restricted once digital content delivery has begun.

• If you're under 19 and made a payment without a parent or guardian's consent, you or your legal guardian can request a cancellation.
• However, cancellation may be limited if the payment was made within an allowance a guardian permitted, or if the minor lied about being an adult to make the purchase.
• Please have your legal guardian request the cancellation directly. They'll need to include proof of your age and their relationship to you (like a family relation certificate). Once verified, we'll process it within 3 business days.

• Please send us the account you signed up with (oonse.today@gmail.com, via Kakao/Naver/Google), your order number, and the reason.
• We'll review and respond within 3 business days.
• Canceling a card payment may take 3–7 business days depending on your card issuer.